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Ncontracts Complaint Ntelligence

Complaint Management Software

Streamline compliance with a smart complaint management system that identifies regulatory complaints, spots patterns and flags risks before they escalate — so issues get resolved quickly and with confidence.

 

Helping thousands of financial institutions to turn findings into fixes 
4M+
complaints reported
to CFPB this year
90%
accuracy
in complaint cataloguing and classification
72%
of compliance departments
consider complaint management a primary responsibility

Transform Your Complaint Management Process

See patterns you're missing. Fix issues before regulators find them. Complaint Ntelligence uses AI trained on thousands of real financial institution scenarios to automatically identify regulatory risks and generate resolution plans—so you can focus on prevention, not paperwork.

Smart Complaint Classification

Separate regulatory issues from customer service issues with complaint tracking software that uses advanced pattern recognition to classify complaints by product, issue type, and regulatory impact and then prioritize high-risk issues. From Reg E and UDAAP to FRCA, the solution is trained to identify specific violations.

Smart Complaint Classification

Streamlined Complaint Workflows

Route complaints to the right teams based on regulatory requirements identified by Complaint Ntelligence. Users can create custom action items and assign tasks to appropriate team members for resolution using configurable workflows. The system maintains full audit trails throughout the process, ensuring you're always exam-ready.

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Ncomply Integration

Seamless embedded into the Ncomply compliance management platform. No separate logins or data silos. All your compliance information is in one place.

 

 

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Purpose-Built for Financial Services

Trained exclusively on financial services regulations and thousands of actual financial institution scenarios  with oversight from regulatory attorneys and compliance officers. Complaint Ntelligence’s regulatory classification is 90%+ accurate.

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Comprehensive Documentation & Reporting

Automatically capture every analysis, regulatory decision, and complaint classification. Generate defensible reports that highlight your structured, compliant approach to complaint management.

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Exam Readiness

Maintain comprehensive audit trails with automated documentation of every action, decision, and communication. Generate CFPB, UDAAP, and fair lending reports instantly, showing examiners your proactive approach to complaint management.

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Trend Detection and Pattern Analysis

Go beyond basic tracking with advanced analytics that spot emerging patterns across complaints to uncover systemic issues and prevent future issues – whether it’s causing consumer harm or customer churn. Transform raw complaint data into strategic intelligence for proactive improvements.

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Complaint Tracking Software for Customer Retention & Compliance

Customer complaints tell you what’s broken. Complaint Ntelligence tells you how to fix it.


Regulatory Confidence

Meet CFPB, FDIC, OCC, and state requirements with built-in compliance workflows and automated reporting.

Customer Experience Excellence

Respond faster, resolve better, and turn frustrated customers into advocates.

Operational Efficiency

Reduce manual data entry, eliminate spreadsheet tracking, and free your team to focus on prompt, consistent resolution.

Proactive Risk Detection

Identify potential fair lending issues, UDAAP violations, and emerging risks through advanced pattern analysis. 

Enterprise Integrations

Connect seamlessly with core banking systems and complaint data through robust APIs.

Ready to Transform Your Complaint Management?

See how Ncontracts Complaint Ntelligence software for banks can reduce your workload, improve compliance, and turn customer feedback into strategic advantage.

Schedule a Demo
Free Resource

Compliance Management Buyer’s Guide

Learn about the key components to look for in a compliance management solution. Plus, find out how you can reduce the amount of time your compliance team spends researching regulatory changes and updates.

Learn more
ncomply-reg-library
"The Ncontracts Complaint Ntelligence module has significantly elevated our approach to complaint management. Its AI-powered features streamline complaint intake and analysis, helps to identify root causes and emerging risks, and ensures accurate regulatory categorization – providing confidence that nothing is overlooked. Its intuitive, user-friendly interface enables effective complaint handling even by staff without a compliance background. The module promotes operational efficiency, strengthens cross-functional collaboration, and reduces resolution times, making it a valuable tool for both frontline and oversight teams."
Sasha Furrier

VP, Div. Head of Compliance, 1st Source Bank

Frequently Asked Questions

What is complaint management software?

Complaint management software is a digital platform that helps organizations systematically capture, track, analyze, and resolve customer complaints while maintaining regulatory compliance. Managing complaints effectively is a compliance management program requirement. 

How does complaint management reduce regulatory risk?

An effective solution for complaint management helps identify potential consumer harm and potential violations before they escalate. By automatically categorizing regulatory versus non-regulatory complaints and tracking resolution patterns, institutions can demonstrate proactive compliance to examiners while addressing systemic issues early. 

What's the difference between regulatory and non-regulatory complaints?

Regulatory complaints involve potential violations of laws or regulations — like fair lending allegations or RESPA concerns — and require heightened attention and documentation. Non-regulatory complaints address service issues like wait times or app performance. The best complaint management system automatically categorizes both types to ensure appropriate handling and response. 

How can complaint data improve our risk management?

Complaint trends reveal undervalued inherent risk scores, ineffective controls, and operational weaknesses. By analyzing complaint patterns, institutions can update risk assessments, strengthen controls, and prevent issues from becoming regulatory findings or reputation damage. 

Why centralize complaint management across all channels?

When complaints are handled separately by different branches or departments, patterns remain hidden and response quality varies. Centralizing through a single platform ensures consistent handling, faster pattern recognition, and comprehensive reporting — whether complaints arrive via phone, email, social media, regulatory portals, or other means. 

How quickly should we implement a new complaint management system?

Implementation timelines vary by institution size and complexity. Our experienced team provides comprehensive onboarding, data migration support, and ongoing training to ensure smooth deployment and rapid adoption.

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Why Complaint Management Matters

Learn how to develop an effective complaint management program that complies with regulatory requirements, improves risk management, and aids in exam preparation. 

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Managing Complaints to Achieve Better Results

Join Stephanie Lyon, Ncontract's VP of Compliance, to know more about complaint trends and best practices to strengthen your complaint management program.

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Statements that May Signal a Complaint

If a consumer uses any of the following phrases, don’t dismiss it. You probably have a reportable customer complaint. Check our resource to manage complaints efficiently.

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See how Ncontracts can help!

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