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Ncontracts Complaint Ntelligence

Complaint Management Software

Streamline compliance with a smart complaint management system that identifies regulatory complaints, spots patterns and flags risks before they escalate — so issues get resolved quickly and with confidence.

 

Helping thousands of financial institutions to turn findings into fixes 
4M+
complaints reported
to CFPB this year
90%+
accuracy
in complaint cataloguing and classification
72%
of compliance departments
consider complaint management a primary responsibility

Transform Your Complaint Management Process

See patterns you're missing. Fix issues before regulators find them. Complaint Ntelligence uses AI trained on thousands of real financial institution scenarios to automatically identify regulatory risks and generate resolution plans—so you can focus on prevention, not paperwork.

Get a real-time, bank-wide view of risk

Ready to ditch fragmented reports and manual processes? Move beyond siloed risk management with scalable cloud-based enterprise risk management software for banks. Gain a holistic view of risk with real-time insights and expert-built controls. Collaborate across departments with customizable risk assessments, ratings, and reports. Proactively manage and mitigate risk to keep your bank aligned, agile, and ready for what’s next.

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Manage third-party risk with confidence

Does your TPRM team need support? Centralize vendor data, automate due diligence processes, create customized vendor risk assessments, and manage contracts in one comprehensive third-party risk management solution. Easily track compliance, operational, cyber, and financial risks — and reduce internal workload with vendor services that analyze due diligence documents and support risk reviews — across all your bank’s third-party providers.

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Simplify regulatory compliance

Struggling to keep up with complex and ever-evolving banking requirements? Stay exam-ready with a banking compliance software that takes the guesswork out of compliance. Empower your team to stay proactive with automated tools that manage policies, track complaints, and create examiner-ready reports — all in one platform. Access plain English explanations of state and federal banking regulations. Daily library updates aligned with your bank’s profile ensure you never miss relevant changes. Save time and reduce risk throughout your bank.

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Track and address findings — fast 

Ready to transform how you manage audit, exam and other findings? Confidently track, resolve, and document issues from internal audits, compliance reviews, and regulatory exams — all in one centralized platform. Gain real-time visibility into findings, automate task reminders, prioritize remediation, and maintain a complete audit trail. Go from issue to exam-ready reporting with tools that ensure nothing slips through the cracks.

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Improve productivity with advanced auditing  

Is your bank maximizing your internal audit processes? Reduce your team’s manual efforts by consolidating audit planning, execution, and reporting in a single system. Customize audit templates, automate workflows, and integrate exam and audit findings management for holistic risk tracking and remediation. Discover operational redundancies and areas for improvement for a smoother, faster auditing process.

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Complaint Tracking Software for Customer Retention & Compliance

Customer complaints tell you what’s broken. Complaint Ntelligence tells you how to fix it.


Regulatory Confidence

Meet CFPB, FDIC, OCC, and state requirements with built-in compliance workflows and automated reporting.

Customer Experience Excellence

Respond faster, resolve better, and turn frustrated customers into advocates.

Operational Efficiency

Reduce manual data entry, eliminate spreadsheet tracking, and free your team to focus on prompt, consistent resolution.

Proactive Risk Detection

Identify potential fair lending issues, UDAAP violations, and emerging risks through advanced pattern analysis. 

Enterprise Integrations

Connect seamlessly with core banking systems and complaint data through robust APIs.

Ready to Transform Your Complaint Management?

See how Ncontracts Complaint Ntelligence software for banks can reduce your workload, improve compliance, and turn customer feedback into strategic advantage.

Schedule a Demo
Free Resource

Compliance Management Buyer’s Guide

Learn about the key components to look for in a compliance management solution. Plus, find out how you can reduce the amount of time your compliance team spends researching regulatory changes and updates.

Learn more
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"The Ncontracts Complaint Ntelligence module has significantly elevated our approach to complaint management. Its AI-powered features streamline complaint intake and analysis, helps to identify root causes and emerging risks, and ensures accurate regulatory categorization – providing confidence that nothing is overlooked. Its intuitive, user-friendly interface enables effective complaint handling even by staff without a compliance background. The module promotes operational efficiency, strengthens cross-functional collaboration, and reduces resolution times, making it a valuable tool for both frontline and oversight teams."
Sasha Furrier

VP, Div. Head of Compliance, 1st Source Bank

Frequently Asked Questions

What is complaint management software?

Complaint management software is a digital platform that helps organizations systematically capture, track, analyze, and resolve customer complaints while maintaining regulatory compliance. Managing complaints effectively is a compliance management program requirement. 

How does complaint management reduce regulatory risk?

An effective solution for complaint management helps identify potential consumer harm and potential violations before they escalate. By automatically categorizing regulatory versus non-regulatory complaints and tracking resolution patterns, institutions can demonstrate proactive compliance to examiners while addressing systemic issues early. 

What's the difference between regulatory and non-regulatory complaints?

Regulatory complaints involve potential violations of laws or regulations — like fair lending allegations or RESPA concerns — and require heightened attention and documentation. Non-regulatory complaints address service issues like wait times or app performance. The best complaint management system automatically categorizes both types to ensure appropriate handling and response. 

How can complaint data improve our risk management?

Complaint trends reveal undervalued inherent risk scores, ineffective controls, and operational weaknesses. By analyzing complaint patterns, institutions can update risk assessments, strengthen controls, and prevent issues from becoming regulatory findings or reputation damage. 

Why centralize complaint management across all channels?

When complaints are handled separately by different branches or departments, patterns remain hidden and response quality varies. Centralizing through a single platform ensures consistent handling, faster pattern recognition, and comprehensive reporting — whether complaints arrive via phone, email, social media, regulatory portals, or other means. 

How quickly should we implement a new complaint management system?

Implementation timelines vary by institution size and complexity. Our experienced team provides comprehensive onboarding, data migration support, and ongoing training to ensure smooth deployment and rapid adoption.

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Why Complaint Management Matters

Learn how to develop an effective complaint management program that complies with regulatory requirements, improves risk management, and aids in exam preparation. 

Download

Managing Complaints to Achieve Better Results

Join Stephanie Lyon, Ncontract's VP of Compliance, to know more about complaint trends and best practices to strengthen your complaint management program.

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Statements that May Signal a Complaint

If a consumer uses any of the following phrases, don’t dismiss it. You probably have a reportable customer complaint. Check our resource to manage complaints efficiently.

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See how Ncontracts can help!

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