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City & County Credit Union

Transitions from OnSemble to Nconnect with ‘Stellar’ Support

Asset Size
$1.2 billion
Location
St. Paul, Minnesota
Customer Since
2014
Website
https://www.cccu.com/

The Challenge

Minimizing the impact on IT is an important goal for the team supporting the intranet at City & County Credit Union. The credit union’s IT team is incredibly busy, and supporting a function that isn’t member facing isn’t high on its priority list.

The two employees behind the intranet, Erin Jones, Organizational Development Manager, and Kathy Morneau, Website & eServices Specialist, also like to keep their intranet updated to the latest version to take advantage of the latest features. When they learned the OnSemble hosted platform they had relied on was being sunset, they knew they needed a new solution.

They were excited to find out that Ncontracts’ Nconnect is a hosted platform with great technical support for upgrades – just what the pair needs to retain its independence from IT while keeping on the cutting edge with the latest features.

Moving to new software can be daunting, especially for a team of two juggling competing priorities. However, for City & County CU, improving the overall administrative experience and creating a better content management flow were crucial. 

“[In our previous platform] we had to scroll to great lengths through our page structure to get to some of the functions we needed, but with Nconnect the left menu and tree organization quickly give us access to the modules we want to work on,” said Morneau.

Another challenge was efficiently managing access controls, as the credit union consistently handled password reset requests.

 

The Solution

Despite having limited time and resources, City & County CU successfully transitioned to Nconnect in just four months, thanks to the hard work of its team and ample technical support and training

Comparison Table
Feature Nconnect Competitors
Customer Support ✔ X
Customization Features ✔ X
Access Controls Management ✔ X
Employee Training & Course Admin ✔ X

We could have done it faster but competing priorities and the desire to get the site done right and to get our employees prepared for the transition led us to that timeline,” says Morneau.

Nconnect was with City & County CU every step of the way, answering questions and providing training to ensure a seamless transition. 

“The support we received from our [Ncontracts] implementation team was stellar! Every step of the way we got the training we needed, and our frequent questions answered,” raves Erin Jones, Organizational Development Manager at the credit union.

The technical support Jones and the team received extended to their integrations with other software solutions, specifically Engageware. 

“Technical support for our integration with Engageware was superb. It was smooth and simple all the way,” says Jones. 

City & County CU also utilized Nconnect’s flexibility and customization features during and after the transition to seamlessly transfer vital content. 

“We had a lot of pages to recreate and were overjoyed that there were simple ways to download team profile photos in bulk and to carry over and re-use the content and images,” says Morneau.

The Results

City & County CU made the switch to Nconnect with a “small and mighty team,” proving that big results can come from dedicated effort and consistent support.

The transition surpassed expectations by meeting the needs of City & County CU with a simple and clean homepage structure, flyout menus for easy access, and customizable components. Additionally, the Single Sign-On (SSO) feature allowed site admins to work more efficiently by eliminating the need for password resets.

 

Quick overview

Primary Examiner: NCUA

Products: Nconnect

The Results:

  •  Seamless transition within four months
  • Easy content management  and customizable UI
  • Improved access controls management
  • More engaged and informed site admins 

Call us to schedule a demo today

Enhance collaboration, streamline resource 
access, and experience a superior content-sharing experience through a secure internal communications and information system 
built for financial institutions. 

Learn more about how we can help you make the switch.

Request a demo →

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