
Vendor Management
“Force Multiplier” for Emery FCU
Saving Them Months of Work While Enhancing Third-Party Risk Oversight
As a Nvendor customer for 10 years, Troy Cyrus still loves Ncontracts’ third-party risk management solution.
“We’ve had seven, maybe eight, exams since implementing Nvendor, and the results remain the same—consistent and true. Our annual vendor review is just fantastic with this tool.”

The Challenge
When Emery Federal Credit Union promoted Troy Cyrus to compliance and security officer in 2014, he was offered a rare luxury: eight weeks solely dedicated to vendor management. As he slogged through reports and agreements (sometimes more than once) identifying critical and high-risk vendors, he learned something: he never wanted to do that again.
The Solution
With the help of Nvendor, Troy saves those two months every year reviewing Emery FCU’s third parties. Today, Ncontracts’ vendor experts perform the burdensome vendor management chores for Emery, requesting, reviewing, and summarizing all vendor management documents, including master level agreements, service level agreements, addendums, SOC and control reports, financial statements, and insurance.
Then the Nvendor software helps Troy keep everything organized and on track.
“Ncontracts is a force multiplier. The folks there are helping me with the heavy lifting, and it looks like one person is doing it when, in fact, there’s a whole team behind me.”
The Results
Exam-ready reporting: Since using Nvendor, Emery FCU has rolled through its third-party risk assessments during exams. “The exam readiness—yeah, that really paid huge dividends for us.”
Quickly identify vendor weaknesses: With Nvendor, Cyrus and his fellow compliance officers no longer spend hours reviewing vendor control reports and audit findings to locate exceptions and risk areas. “Ncontracts finds those hot buttons, and the sirens and lashing lights go off. I receive a link pointing me to where I need to go in the auditor’s report.”
Proactive identification of vendor negative news: “Another thing I couldn’t do that Nvendor does is on-point monitoring. If I wanted to know if one of our vendors was experiencing problems, I’d have to hope it was reported in the trade rags.”
Quickly answer questions from management: “When we setup the Nrisk system, we were able to assign the control assessments to the person who has the most knowledge of the asset, risk, and control being assessed. And that’s the great part about Ncontracts’ integrated solutions - it’s not a risk assessment based solely on one
person’s opinion. Everyone plays their part.”
A vendor management solution that scales for future growth: Over the past 10 years, the magnitude of vendor documentation, data points, and compliance requirements has exploded. Much of this is due to Emery’s growth in asset size. “The volume of the data
has grown so much over the past decade. Nvendor continues to be such a time-saver. It’s been a tremendous solution for us.”
Combines with Ncontinuity to improve business continuity planning: When Cyrus and Emery FCU needed a business impact analysis (BIA) before exams, Nvendor enabled them to quickly pull vendor risk profiles for an exam-ready report on their organizational resiliency. “Our risk of financial loss has become more dangerous and challenging every year, especially around cyber. Including vendor risk in our business continuity planning offers a significant benefit.
Quick overview
Primary Examiner: NCUA
Products: Nvendor with Professional Services
The Results:
- Fantastic exam results
- Save 8 weeks of work a year
- Easily answer board and management questions
- Keep pace with growth and complexity
- Quickly identify vendor weaknesse
Call us to schedule a demo today
Capture your institution’s unique risk and control environment as your program grows and becomes more complex. Our solutions empower you to store, track, and manage each aspect of vendor management throughout the lifecycle of the vendor.
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