Mortgage Complaints: Connecting the Dots

Complaints are the canary in the coal mine for the mortgage industry and when they’re mishandled, the fallout can be big, bad, and ugly. Beyond the risk of lawsuits and reputational damage, every missed complaint is a missed opportunity to protect borrower trust and uncover systemic issues before they spiral. 

But here’s the reality: complaint management in the mortgage space is messy. Data is siloed across systems, patterns are hard to spot, and manual tracking often leaves lenders blind to the bigger picture. The result? Small problems snowball into customer attrition, legal exposure, and long-term damage to your brand. 

In this session, we’ll connect the dots between mortgage complaint trends, operational realities, and practical strategies to make complaint management more effective and less painful. 

You’ll walk away with: 

• What recent CFPB reports reveal about borrower frustrations in the mortgage market 

• Why complaint data is so difficult to analyze — and the hidden costs of getting it wrong 

• Common warning signs that a complaint issue could be a legal or reputational problem 

• Practical steps to manage complaints, uncover patterns, and protect both compliance and client trust 

Bottom line: complaints aren’t just paperwork, they’re early warning signals. Ignore them, and you risk lawsuits, client defections, and lasting reputational harm. 

Register now to learn how to turn complaints into clarity and strengthen your mortgage compliance program.