Managing Complaints to Achieve Better Results

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Managing Complaints to Achieve Better Results

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Complaints are the canary in the coal mine. They help identify potential compliance deficiencies and legal violations that could cost the financial institutions hundreds of thousands of dollars in civil monetary penalties, fines and restitution. Learn about complaint trends, the importance of managing consumer complaints, crafting a complaint resolution process that is all encompassing, and best practices to strengthen your complaint management program.

Topics to be covered include:

  • Definition of complaints

  • Regulatory expectations

  • Effective compliance programs

  • Risk management through complaint resolution

  • Using complaint data to identify potential fair lending issues

Join Stephanie Lyon, Ncontract's VP of Compliance for this hot topic webinar.