The Top Four Member Complaints in 2025

Member complaints are a valuable data source for credit unions. They don’t just represent member service issues — they can also signal potential gaps in compliance controls, oversight, and regulatory compliance.   

Ncontracts has analyzed credit union complaint data to uncover trends and patterns in credit union complaints. This report highlights the top four regulations most likely to draw consumer complaints.   

What’s Inside the Report: 

• An overview of each regulation likely to cause consumer complaints 
• Key issues, root causes, and mitigation strategies  
• Consequences for not addressing identified issues 

Find out where complaints are pointing to broader CMS and operational weaknesses at credit unions — making proactive complaint monitoring and management, more transparent processes, and stronger controls essential in 2026.