Service level agreements can help financial institutions meet organizational goals and objectives by motivating vendors to reach guaranteed performance benchmarks—but only if they are written the right way. Savvy financial institutions develop effective SLAs by prioritizing goals, choosing smart measurements, setting specific benchmarks, and creating enforceable consequences. Then they monitor them to ensure compliance.
In this webinar, we'll cover the four areas that comprise a winning SLA:
- Set priorities
- Decide what and how to measure performance
- Be specific
- Create enforceable consequences
With as many vendors as financial institutions utilize, it only makes sound business sense to ensure their effectiveness.