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Choose Your Own Adventure

Risk & Compliance

Choose Your Own Adventure

Posted by Ncontracts on Jun 15, 2018 5:14:23 AM

It’s surprisingly quiet for a weekday morning. Your inbox is miraculously clear. There are no voicemails to follow up on. You might actually cross an item off that to-do list that’s been looming over you for the past nine months. But first, you decide to drink a cup of coffee and read a little news.

You glaze over the usual headlines until something draws your eye. The island of Isla Nubar, home of the Jurassic World theme park, is being destroyed by a volcanic eruption. Scientists are scrambling to relocate the remaining dinosaurs to a facility in Florida until a more permanent solution can be found.

“How are they going to move those dinosaurs?” you wonder in passing, envisioning the equipment that must be needed to house such strong, large animals. Your attention shifts to your to-do list and your plans to look into a mobile banking vendor. You go to open your file on vendors, when you get an error message when trying to open the drive. The files aren’t available.

Just then your phone buzzes with an alert. Biologists transporting the dinosaurs ignored a weather advisory and attempted to bring the dinosaurs in during a strong electrical storm. The strong winds briefly knocked out power, allowing several large dinosaurs to escape. They are now on the loose in Tampa as the storm rages. Authorities are encouraging residents to seek shelter immediately.

That’s when you remember that your core processor has a data processing and storage center in Tampa.

You pick up the phone and dial your contact. A message from the telephone company comes over the line informing you that all lines in the Tampa area are down. That can’t be good.

You hang up and prepare to send an email when your inbox, cell phone, and desk phone begin to buzz and ring non-stop. Users can’t get their data. Customers can’t access their accounts. It’s a mess and everyone wants to know how long it will be before systems are restored.

You turn on the news and discover that the dinosaurs are running loose in Tampa, wreaking all sorts of havoc. Between the heavy winds and several genetically modified Indominus rexes running amok, the city is in bad shape. You notice a familiar logo on a demolished building in the background on the screen. It’s your core processor. That explains the outage.

Hoping everyone is okay, you pull up your vendor agreement to look up recovery time objectives (RTOs) and recovery point objectives (RPOs) so that you can let everyone know the maximum expected outage.

You vendor due diligence research ensured that your core vendor has business resiliency plans, including a backup center. The agreement guarantees that services will be restored within 12 hours in the event of an outage. It’s inconvenient, but not the end of the world, you think.

It’s a good thing your core vendor has a backup center. At least they used to, but that was back when you signed the contract three years ago. What about today?

You shrug your shoulders at the news of dinosaurs run amuck and get back to work. This is your day to get things done and nothing is going to stop you.

Plus, you googled “How fast can a T-rex run?” and found out it’s about 17 mph. With Tampa 200 miles away, it would take at least 11 hours for the king of dinosaurs to make it to your headquarters in Jacksonville. That’s assuming it doesn’t stop to eat or sleep and that no one will notice a 16-ton dinosaur plodding down the street and catch it. There’s nothing to worry about.

You try again to open your files. Success! The network is back on track so you get back to work. Flash forward to the afternoon and the dinosaur problem isn’t contained. Velociraptors have been spotted in Orlando and Gainesville and the public is starting to panic.

The CEO comes into your office asking what the plan is in the event the dinosaurs make it all the way to Jacksonville. He wants to know what staff should do to prepare.

Topics: Risk & Compliance, Integrated Risk Blog

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